Four Types of Support
Bronze Support
Ideal for businesses with straightforward IT needs, our Bronze Support provides reliable assistance through our online ticketing system. Submit detailed support requests at your convenience, and our technical team will respond within 3 business hours during our standard operating hours (Monday-Friday, 8am-6pm, excluding bank holidays). This efficient, cost-effective solution ensures your technical issues are addressed promptly without unnecessary overhead, keeping your business running smoothly with minimal disruption.
Silver Support
Our Silver Support enhances the Bronze package with direct communication channels, offering both telephone and online support options during business hours (Monday-Friday, 8am-6pm, excluding bank holidays). This personalised approach allows for real-time troubleshooting and technical guidance from our experienced support team. Silver Support is perfect for businesses requiring more immediate assistance and the reassurance of speaking directly with a technical expert who can quickly understand and resolve all of your IT challenges.
Gold Support
Gold Support builds upon our Silver tier by adding next business day onsite technical assistance within a 60-mile radius of our KT4 8BA office, alongside telephone and online support. This comprehensive package includes same-day disaster recovery services within 4 hours to minimise downtime in critical situations. Available Monday through Friday, 8am-6pm (excluding bank holidays), Gold Support is designed for businesses where technology plays a vital role in daily operations and rapid resolution of complex issues is essential.
Gold Support is available in the following postcodes: KT, TW, GU, RH, SM, CR, BR, UB, SW, W, WC, EC, E, N, NW, SE, ME, CT, RG, SL, WD, TN, SS, HA, DA, BN, IG, EN, RM, SG, LU
An additional charge of 20% applies to clients living within the London Congestion Charge.
Platinum Support
Our premium Platinum Support package delivers the highest level of service with expedited three-hour onsite response within our coverage area and immediate disaster recovery assistance. This elite service ensures your business experiences minimal disruption even during serious technical emergencies. Like all our packages, Platinum operates Monday-Friday, 8am-6pm (excluding bank holidays), but can be upgraded to 24/7 coverage through our Support Enhancements menu, which also offers options for loan PCs and servers to maintain business continuity.
Platinum Support is available in the following postcodes: KT, TW, GU, RH, SM, CR, BR, UB, SW, W, WC, EC, E, N, NW, SE
An additional charge of 20% applies to clients living within the London Congestion Charge.
IT Support
We offer a full range of IT support services tailored to keep your systems running smoothly. From troubleshooting issues to managing your network, our expert team is dedicated to providing swift and effective solutions for your business needs.
Cyber Security
Your data’s safety is our priority. We offer comprehensive cyber security solutions to protect your business from threats. Our team implements robust measures to keep your information secure against unauthorized access and cyber attacks.
Disaster Recovery
Prepare for the unexpected with our disaster recovery solutions. We help ensure that your business can recover quickly from any event that disrupts operations, keeping downtime and losses to a minimum.
AI Support
Leverage the power of AI with our support services designed to enhance your operations. We provide insights and tools that help automate processes and make informed decisions. We help you choose, install, train and support you in the right apps.
Network Solutions
Ensure optimal performance with our customized network solutions. We design and implement networks that meet your specific needs, ensuring reliable connections for your business, whether you need fast 2.5Gbps or very fast 10Gbps.
Consultancy Services
Our consultancy services provide expert advice on IT strategy, helping you navigate technology challenges and making the most of your IT investments. We’re here to help your business succeed.