Your Safety Net in a Digital World: Our Four Levels of IT and AI Support
Technology makes running a business easier, faster, and more efficient—until something goes wrong. A corrupted file, a cyber attack, a hardware failure… it’s amazing how quickly things can grind to a halt. That’s why having a solid support plan and disaster recovery process in place isn’t just a nice-to-have—it’s essential.
At ABC AI & IT Solutions, we know that one size doesn’t fit all. That’s why we offer four levels of support to suit every type of business, from small start-ups to larger, more complex organisations. Whether you need help by email or rapid onsite assistance with loan equipment, we’re here for you when it matters most.
Bronze Support – Peace of Mind Through Email
Our Bronze support package is ideal for businesses that want dependable help without the bells and whistles. This level offers support via email ticketing—quick, efficient, and professional. It’s similar to what most companies include in their premium packages, but we’ve made it our base level. Why? Because even the smallest business deserves proper support.
If something goes wrong, just drop us an email. We’ll get back to you promptly with clear steps to get things back on track. More importantly, from the moment you join us, we’ll take a good look at your existing backup setup and work with you to put together a practical, tailored disaster recovery plan. You’ll know what to do, and we’ll guide you through it via email if the time ever comes to act.
Silver Support – Just a Phone Call Away
Silver takes things up a notch with telephone, remote, and online support. If your team prefers to speak to someone rather than send emails back and forth, this is the level for you. It’s perfect for those who want a human voice on the other end of the line, ready to help—whether that’s over the phone, through screen-sharing, or via chat.
As with all our packages, we’ll assess your current backup system and create a custom disaster recovery plan. And if anything ever goes wrong, we’ll walk you through it step by step—either by phone or online. You’ll feel supported, reassured, and in control.
Gold Support – Next Business Day Onsite Help
For businesses that can’t afford prolonged downtime, Gold Support brings us to your door. If remote help isn’t enough, we’ll be onsite the next working day to fix the issue in person. This level is popular with organisations that rely on in-house systems and need hands-on technical support to keep things running smoothly.
We’ll still start by reviewing your backup setup and preparing a strong disaster recovery plan. But when things go pear-shaped, we won’t just talk you through the recovery—we’ll physically be there to sort it. There’s nothing quite like knowing that real help is already on its way.
Platinum Support – Three Hour Onsite Response & Loan Equipment
If your business runs around the clock or simply can’t afford to wait, our Platinum package offers the fastest and most comprehensive support we provide. We aim to be onsite within three working hours of your call—and we’ll bring more than just our expertise.
Platinum clients receive loan equipment as standard. If your systems are down and you need to wait for new parts or devices, we’ll provide temporary replacements to keep your operations moving. It’s support on another level, designed for businesses that value time and continuity above all else.
And of course, just like all our other levels, we begin with a full review of your current backup and develop a disaster recovery plan that’s easy to follow and tailored to your setup. We’ll walk you through the plan in advance, so there are no surprises. Then, if disaster strikes, we’ll arrive quickly, set up temporary fixes, and get you back to normal as soon as possible.
Support That Grows With You
The beauty of our four-tiered system is its flexibility. Many clients start on Bronze or Silver and move up to Gold or Platinum as their businesses grow or their support needs change. And because we already understand your systems and have your recovery plan ready, the transition is smooth and seamless.
No matter which level you choose, our focus is always the same: giving you peace of mind, fast and friendly support, and the confidence that if something does go wrong, you won’t be alone. We’ll be right there beside you, helping you every step of the way.
Let’s Talk About What’s Right for You
If you’re not sure which support level fits your business best, don’t worry—we’re happy to have a no-pressure chat and help you decide. Our aim is to give you the right support at the right time, so you’re never paying for more than you need—but you’re never left exposed, either.
Because when it comes to your business, there’s no such thing as being too prepared. Let us help you stay protected, supported, and ready for whatever the digital world throws your way.